Most orders are processed within 24 hours. Certain items that are designated as special order may require additional time as indicated on the item's information page. Estimated shipping time for special order items is typically four to seven business days. You will be notified by email if any delay is anticipated.
Once your shipment is ready, it will be shipped via one of the following methods:
- We will not be held responsible for delays in shipping that are a result of natural disasters, inclement weather, or other state, national, or international events that are beyond the control of Rudraksha.
- We will not be responsible for any taxes, custom duty and levies imposed by the local Authorities of the respective countries. These are to be borne by the individual customers.
We are not charging 5 % surcharge on credit card purchase; the processing charge includes only packing and forwarding charges. The 5 % surcharge is already being borne by the Rudraksham.com.
To protect customers from potential fraud, purchases totaling $250.00 or greater that are shipped to an alternate address require verification through your bank to ensure that the address provided is an alternate address kept on file with your bank. In some cases, a fax of your credit card with signature will be required for us to process your order. If this information is required, you will be notified by email.